This policy sets out our general position. Where a signed service agreement or subscription order says otherwise, that document prevails.
1. Hiring services
When fees become payable
Recruitment fees are payable when the candidate joins, not on shortlisting or offer. There is no upfront retainer for standard permanent recruitment mandates. Fees are invoiced as a percentage of the candidate's annual CTC as agreed, plus GST.
Cancelling a mandate
- A client may withdraw a mandate at any time before an offer is accepted, at no cost.
- Where a mandate is withdrawn after a candidate accepts an offer, the signed agreement applies — a fee may be due.
- A candidate may withdraw from a process at any time, at no cost.
Replacement guarantee
Where our agreement includes a replacement guarantee and a placed candidate leaves within the guarantee period, we source a replacement at no additional fee, typically provided that:
- the original placement's fees have been paid in full
- the role, location and compensation remain substantially unchanged
- the separation is not due to redundancy, restructuring or a material change in the role
- we are notified within the period in the agreement
The guarantee is a replacement, not a refund. If we cannot complete a replacement within a reasonable period, any credit or refund is handled as the agreement provides. Recruitment fees are otherwise non-refundable once a candidate has joined.
2. Nexura HRMS subscriptions
| Situation | What happens |
|---|---|
| Free trial (15 days) | Nothing is charged. If no plan is chosen when the trial ends, the workspace is paused until you pick one; your data stays safe. |
| Monthly plan, cancelled | No refund for the current month. Access continues to the month's end; no further charges. |
| Yearly plan, cancelled within 14 days of payment | Full refund of the amount paid, including GST. |
| Yearly plan, cancelled after 14 days | No refund. Access continues to the end of the paid year; it does not renew. |
| Changing to another plan | Email us. We confirm the new price and the date it starts before we make the change. There is no part-period refund. |
| Fewer employees | Each payment is worked out on the employees on record at that time; there is no refund for a period already paid. |
To cancel, an administrator emails billing@nexuragt.com from their registered email address with the workspace address. We confirm within 2 working days. When access ends, paid modules lock. Within 30 days you can request an export of your data; we delete it when you ask us to, except billing records we must keep by law.
3. Refunds
Where a refund is due — for example an approved cancellation above, a duplicate payment or an invoicing error — it is paid to the original payment method within 7 working days of approval. Your bank may take a few more days to show it. Where GST rules require it, we issue a credit note.
4. How to request a refund or cancellation
Write to us with your invoice or subscription reference and the reason. We acknowledge within 3 working days and confirm the outcome in writing.
Nexura Global Talent
Email: connect@nexuragt.com · Phone: +91 87678 44218
Address: Office No. 4, Siddhivinayak Complex, Near Sangvi Police Station, Sangavi, Pune 411027, Maharashtra, India
5. Disputes
If you are not satisfied with the outcome, escalate in writing to the same address. Unresolved disputes are handled as the signed agreement provides, failing which under the laws of India with jurisdiction at Pune, Maharashtra.